Shipping policy

Thank you for choosing FIMS Fashion as your preferred destination for lingerie and nightwear. We aim to provide you with the highest level of service and ensure that your shopping experience with us is enjoyable and hassle-free. This shipping policy outlines the details of how we handle the shipping and delivery of orders within Delhi, India.

1. Shipping Locations: We currently provide shipping services exclusively within India. We are committed to delivering our products to customers residing within the India only.

2. Shipping Methods and Timeframes: We offer reliable shipping methods to ensure that your orders reach you in a timely manner. The shipping timeframes are as follows:

• Standard Shipping: Orders will be delivered within 4-5 business days for delivery within India (Depending on your location, it may vary).

Please note that these timeframes are estimates and may vary based on factors such as weather conditions, holidays, and unforeseen circumstances. We strive to deliver your order as quickly as possible, and any delays will be communicated to you promptly.

1. Order Processing Time: Once your order is placed and payment is successfully processed, we will begin processing your order. Our order processing time typically takes 1-2 business days. During peak seasons or promotional periods, it may take slightly longer due to increased order volumes. We will keep you informed about the status of your order via email or SMS. 

   We offer 24-hour delivery in Delhi NCR if ordered before 2 pm!

2. Shipping Charges: We offer free standard shipping on all orders.

3. Order Tracking: To keep you updated on the status of your order, we provide order tracking facilities. Once your order is shipped, you will receive a confirmation email or SMS containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the courier service provider's website.

4. Delivery Attempts: Our shipping partner will make multiple attempts to deliver your package to the provided shipping address. If you are unavailable at the given address, they may contact you via phone or email to arrange a suitable delivery time. Please ensure that you provide accurate contact details during the checkout process to avoid any delays in delivery.

5. Package Safety and Discretion: We understand the importance of maintaining your privacy. All orders are packaged discreetly without any external markings or labels that would indicate the contents. The packaging is designed to ensure the safety and integrity of the products during transit.

6. Damaged or Missing Items: In the rare event that your package arrives with damaged or missing items, please contact our customer support team within 48 hours of receiving the order. We will investigate the issue promptly and take appropriate action to resolve the matter to your satisfaction.

7. Change of Shipping Address: If you need to change the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate the change if the order has not yet been shipped. However, once the order has been dispatched, we cannot guarantee a change in the shipping address.

8. Customs and Duties: All orders shipped within India are not subject to any customs duties or additional taxes.

9. Contact Us: If you have any questions, concerns, or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. You can reach us via email at web.fimsfashion@gmail.com or by calling our helpline at +91 9971112616.

Please note that this shipping policy is specific to deliveries within India for FIMS Fashion. For shipments outside India or international orders, please contact our customer support team for further information.

We reserve the right to update or modify this shipping policy at any time without prior notice. The updated policy will be posted on our website, and any significant changes will be communicated to you via email.

Last updated: 10 July, 2023

Thank you for choosing FIMS Fashion. We look forward to serving you and providing you with an exceptional shopping experience.